Frequently Asked Questions

If you still have questions, don't hesitate to call us at 6980 0905 or email us at care@ofnoah.com

About Noah

What is Noah?

Noah is one-stop telehealth platform for men. We treat a range of conditions that include sexual health, hair, skin, smoking cessation and more.

Is there a minimum age requirement?

The minimum age for ED, PE and Hair Loss medication on Noah is 21 years of age.

The minimum age for acne and smoking cessation medication on Noah is 18.

How much does a teleconsult cost on Noah?

Teleconsults cost $15. This covers the time of a SMC licensed doctor to review your information and assess you.

Are you legit?

Noah is a registered telemedicine company, and is listed on MOH’s direct telemedicine providers found here, look us up on page 24.

Are the doctors on your platform legit?

All our doctors on the Noah platform are Singapore Medical Council registered medical practitioners, and have undergone an extensive background check and licensed verification process prior to their appointment.

Every doctor you interact with is licensed to prescribe medicine and treat patients in Singapore. All our doctors abide by Singapore Medical Council (SMC) Ethical Codes and Ethical Guidelines (ECEG) and take reference from the National Telemedicine Guidelines (NTG).

Do I need a prescription to use Noah?

No, as a telemedicine platform, Noah patients will consult with a doctor who will then write a prescription if they find you suitable for treatment after your online evaluation.

Are the doctors on your platform legit?

All our doctors on the Noah platform are Singapore Medical Council registered medical practitioners, and have undergone an extensive background check and licensed verification process prior to their appointment.

Every doctor you interact with is licensed to prescribe medicine and treat patients in Singapore. All our doctors abide by Singapore Medical Council (SMC) Ethical Codes and Ethical Guidelines (ECEG) and take reference from the National Telemedicine Guidelines (NTG).

When am I charged for the medication?

You will only be charged for your chosen prescription medication after a medical practitioner has approved of your treatment plan. Your credit card will not be charged for the cost of the medication if you are found unsuitable for prescription.

Is my information safe?

Your privacy and security is important to us, and that’s why we’ve designed our platform to incorporate strict security protocols to protect your personal data.

Telehealth

Is it legal to prescribe medication online?

Yes it is. Noah is a telemedicine platform compliant to Singapore’s Ministry of Health guidelines, enabling our doctors to practice medicine and treat patients remotely.

Is this a safe way to receive treatment?

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of your face and your ID (not someone else), and that you take those pictures during the online visit. Doctors are only effective when they have accurate, current information about your case—both in telemedicine and in-person visits.

Doctors on Noah depend solely on the information you provide during your visit and via chat or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it's necessary to read the personalised treatment plan given to you before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.



When do we get to speak to a doctor?

Your doctor will be calling you at your chosen time slot. If you have a question after your initial consultation, you can message your doctor on the Noah platform at any time.


Is a video consultation mandatory?

Yes, as MOH views it mandatory for our doctors to conduct video consults in order to finalise your prescription.


I have additional questions after my initial consult? What do I do?

As a Noah member, you have access to your doctor and can fine-tune your treatment or questions related to your treatment plan through our messaging feature at no cost.

However, you will be charged an additional $30 for any subsequent video consultations. Ultimately, 100% of all consultation fees go to our doctors and we want them to be fairly compensated for their medical expertise.


Why do you need a picture of my ID?

Our doctors will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need photos:

1. A photo of your government-issued ID

Must include:

– First & Last name

– Photo

– Date of birth

– ID expiration date (if any; it cannot be expired)

Delivery

When will I receive my order?

Deliveries are made Monday to Sunday. Between 8am- 5pm, we will ship your prescription to you within 4 hours of your doctor's approval, free of charge. All orders made after 5pm on weekdays will be shipped the next day.

Note: We currently only do one dispatch on Saturday and Sunday at 10am. All orders after 10am on the weekends will be shipped the next day.

I missed my delivery. What should I do?

Our delivery team will attempt to redeliver it however charges may apply.

How do I delay or speed up my order?

To speed up your order, simply click "Get it sooner". Alternatively, you can reach out to us at care@ofnoah.com and we will sort it out for you.

To delay your order, contact the concierge team through the live chat or reach out to us at care@ofnoah.com.

How do I pause or cancel my subscription?

If you would like to cancel your subscription, log into your account, "Subscriptions", click cancel.


Else, get in touch and we will sort it out for you.

Can I return my shipment?

Unfortunately, all sales are final. We cannot accept returns on prescription products. However, if you feel we have made an error in delivering your prescription, please contact us at care@ofnoah.com.

Do I need to be home to sign for my order?

For security reasons, only the patient or his/her authorised person can collect the medication package. If you are not home, a call will be made for you to authorise the person collecting on your behalf.

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